1. What payment methods do you accept?
We accept T/T, L/C, Western Union, and Money Gram for all orders.
2. How is the product delivered for bulk orders?
For bulk orders, sea shipping is recommended to save on costs. We prepare all customs clearance documents immediately after container loading.
3. How do you ensure product quality?
We strictly follow the H.A.C.C.P manufacturing system. Every item is checked carefully, and inspection/loading pictures are sent to customers before dispatch.
4. What are the warranty terms?
We provide a 1-year warranty. We also suggest purchasing key spare parts for items used outside of our immediate service regions to ensure longevity.
5. Can you assist with hotel or restaurant design?
Yes, with over 15 years of hospitality experience, we offer CAD planning and M&E drawings for commercial kitchens and hotel projects.
6. Do you offer custom branding or OEM services?
Absolutely. We accept OEM/ODM projects and can customize colors and logos to meet your specific requirements.
Sophia Electric Appliance
