❓ Frequently Asked Questions
Can we negotiate the price for large orders?
Certainly, we offer different price tiers based on order quantities. Please contact us to discuss your specific requirements.
Is it possible to receive a sample before placing a bulk order?
Yes, we can provide a sample. Typically, the buyer is responsible for the freight costs or providing a courier account (DHL/FedEx/TNT).
Do you support product customization and logo printing?
Yes, we accept customization. We can print your logo according to your design drawings and technical requirements.
What is your Minimum Order Quantity (MOQ)?
If the items are in stock, we can fulfill any quantity. For new production runs without stock, the MOQ typically starts at 30,000 units depending on the model.
How is quality control managed during production?
We provide production process updates, including inspection videos or photos. All quality documentation is shared with the customer before final delivery.
What happens if products are received damaged?
We ensure high-standard packaging for all shipments. If products arrive broken due to manufacturing or packing issues, we will verify and send replacements.