Frequently Asked Questions
What is the professional background of the manufacturing team?
The founders and R&D team have extensive experience, previously working for leading German technology companies for nearly a decade. The manufacturer now has 18 years of actual experience in the Vending/Ho.Re.Ca/OCS coffee machine industry.
What certifications do the products carry?
The products meet global standards with certificates covering electrical and food safety, including CB, CE, CQC, UL, EAC, PSE, KC, NOM, LFGB, NSF, and FDA.
What are the R&D capabilities for these machines?
The facility includes 1 R&D center and 4 specialized labs. Over 60 experienced engineers work across mechanical design, hardware, software (Android, Linux, IoT), and quality testing.
What is the annual production capacity?
The production facility is capable of manufacturing 100,000 sets of coffee machines annually.
How is technical support provided?
Technical support is provided via dedicated engineers through online groups for troubleshooting. Comprehensive training is also available at the headquarters or on-site for distributors and key accounts.
What is the warranty period?
The whole machine comes with a 1-year warranty, while key components like the grinder and brewer are covered by a 3-year warranty.