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Frequently Asked Questions
What certificates do the coffee machines have?
Our products carry various certificates covering electrical and food safety as well as EMC, including CB, CE, CQC, UL, EAC, PSE, KC, NOM, LFGB, NSF, and FDA.
What is the annual production capacity?
The facility has an annual production capacity of approximately 100,000 sets of coffee machines.
What kind of technical support is provided?
Dedicated after-sales engineers provide technical support and troubleshooting via online groups. Comprehensive training is also available online or at the headquarter facility.
What are the water supply options for the JL15?
The JL15 supports a 2L (expandable to 8L) water tank, barrelled water, and mains water connection as optional configurations.
What is the warranty period for the machines?
We provide a 1-year warranty for the entire machine, and an extended 3-year warranty specifically for the grinder and brewer components.
Does the machine support IoT or Internet connectivity?
Yes, the machine features an Android operating system and supports optional WiFi, 4G connectivity, and IoT functionality for remote management.