❓ Frequently Asked Questions
Q1: Are you a manufacturing factory or a trading company?
We are a professional manufacturing factory with over 20 years of experience in producing commercial kitchen equipment since 2003. We provide goods globally and support trading companies with a complete sales system.
Q2: What are the primary trade terms for shipping?
For full container loads, we typically use FOB Guangzhou or Shenzhen. For less than full container loads, we offer EXW factory terms or can deliver to your designated agent's warehouse in China.
Q3: What is your Minimum Order Quantity (MOQ) and lead time?
The MOQ is just 1 piece. In-stock products are shipped within 3 days. For customized products or OEM services with your logo, the delivery time is generally 7-15 days.
Q4: What kind of warranty and after-sales service do you provide?
We provide a 1-year warranty and permanent customer service. This includes free parts service and dedicated support from our QC and technical teams to ensure long-term cooperation.
Q5: Can the voltage and plug be customized for my country?
Yes, we support full customization for design, logos, voltage requirements, specific plugs, and even custom carton box packaging to meet international standards.
Q6: How does the ordering process work?
The process follows: Inquiry >> Confirmation >> Payment >> Delivery. We provide a dedicated 1-on-1 visual service, allowing you to follow up on your order throughout the entire production and export process.
Sophia Electric Appliance
