Frequently Asked Questions
Are you a manufacturer?
Yes, we are the manufacturer. All coffee machines are produced in our own dedicated factory to ensure quality control.
What is the delivery timeline for orders?
For items in stock, delivery typically takes 1-3 days. If the items are not in stock, the production lead time is approximately 5-7 days, depending on the order quantity.
What does the product warranty cover?
We provide a 1-year warranty starting from the date of receipt. All spare parts can be replaced free of charge within this period if broken (excluding man-made damage).
What are the available payment terms?
For orders under 1000 USD, 100% advance payment is required. For orders over 1000 USD, we accept a 50% T/T advance payment, with the balance due before shipment.
Do you provide installation and maintenance guidance?
Yes, we provide professional technical support. Each machine comes with a user manual and a cleaning/maintenance guide to help you through the installation and operational process.
Can we customize our own logo on the machines?
Yes, we offer customization services and can print your logo directly onto the coffee machines.