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Frequently Asked Questions
Are you a manufacturer?
Yes, we are a manufacturer. All machines are produced in our own professional facility to ensure quality control.
How long is the delivery time?
Typically 1-3 days if the items are in stock, and 5-7 days if they are out of stock, depending on the order quantity.
What is the warranty for the espresso machine?
The warranty is 1 year. All spare parts can be replaced for free within the first year if broken (excluding man-made damage), starting from the date you receive the machine.
What are the available payment terms?
For orders under 1000 USD, 100% in advance. For orders over 1000 USD, 50% T/T in advance and the balance before shipment.
Do you provide installation and maintenance support?
Yes, we provide a professional user manual, cleaning and maintenance guides, and technical support to solve any issues during installation or operation.
Can we customize the machine with our own logo?
Yes, we offer customization services and can print your logo directly on the machine.