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Frequently Asked Questions
What certifications do the coffee machines have?
Our products hold various international certificates covering electrical and food safety, including CB, CE, CQC, UL, EAC, PSE, KC, NOM, LFGB, NSF, and FDA.
What is the annual production capacity?
The manufacturing facility has an annual production capacity of approximately 100,000 sets of coffee machines.
What kind of technical support is provided?
We provide comprehensive support via online training, headquarter training, and on-site technical assistance. Dedicated engineers are assigned for troubleshooting and maintenance.
What is the warranty period for the machines?
We provide a 1-year warranty for the whole machine and an extended 3-year warranty specifically for the grinder and brewer components.
What operating system does the machine use?
The machines are equipped with an Android-based operating system, featuring a 10-inch touch screen interface for easy operation.
How many drink options are available?
The fully automatic system offers more than 15 different drink options, including espresso, fresh milk coffee, and instant powder selections.