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Frequently Asked Questions
Q: What are the accepted payment terms?
A: We accept 30% T/T deposit and 70% T/T balance before shipment, or LC at sight.
Q: What is the standard delivery time for orders?
A: For the first order, it is typically 30-45 days after receiving the deposit. Repeat orders take approximately 20-25 days.
Q: Do you offer customization for brands (OEM)?
A: Yes, OEM and ODM services are fully supported, including custom packaging like corrugated, color, or gift boxes.
Q: What is included in the warranty policy?
A: We provide a one-year warranty on our products along with 1%-2% essential spare parts for maintenance.
Q: How can I arrange a factory visit?
A: You can reach us to schedule a visit. We can arrange pickups from the nearest railway or bus stations for your convenience.
Q: Are CKD or SKD options available for international shipping?
A: Yes, both Completely Knocked Down (CKD) and Semi Knocked Down (SKD) options are available to suit your logistics needs.