1 Do you have your own manufacturing facility?
Yes, we operate our own factory which directly supplies all our products. You are welcome to visit our facility at any time to see our production process.
2 Can I order samples and how long does it take?
Yes, we provide both regular and customized samples. Regular stock samples usually arrive within 1 week, while customized samples typically take 2-3 weeks depending on complexity.
3 Do you support OEM or ODM services?
Absolutely. We offer full OEM and ODM services. Our professional design team will work with your requirements to provide a tailored solution.
4 What are the standard payment terms?
Our standard terms are a 30% T/T deposit before production begins, with the remaining 70% balance due prior to shipment.
5 How do you maintain product quality?
Quality is our priority. Our factory is ISO9001 certified and has passed rigorous Quality Assurance Factory Assessments (QAFA) from major global retailers.
6 What certifications do your coffee machines hold?
Our products are fully certified with CE, GS, RoHS, EMC, CB, LFGB, and EMF standards to ensure safety and compliance for global markets.